Refund policy

At ZINOIX, we are committed to providing premium-quality women's fashion and a reliable shopping experience. If you experience any issues with your order, we're here to help.

✅ Eligible for Refund or Replacement

You may request a refund or replacement if:

  • 📦 You receive a damaged product.
  • ❌ You receive the wrong item.
  • 🚫 Your item is defective upon arrival.
  • 📭 Your package is lost during transit (after verification).
  • 📸 The product arrives significantly different from its description.

To process your request, please contact us within 14 days of receiving your order and include:

  • Order number
  • Clear photos or videos of the issue
  • A brief description of the problem

Our support team will review your request and respond as quickly as possible.

❌ Non-Returnable Items

We do not accept returns or exchanges for:

  • Incorrect size selected by the customer
  • Change of mind
  • Personal preference
  • Normal variations in color due to screen settings
  • Minor measurement differences
  • Items that have been worn, washed, or damaged after delivery

Please review product descriptions and size guides carefully before placing your order.

💳 Refund Processing

If approved:

  • Refunds are issued to the original payment method.
  • Processing time depends on your payment provider.
  • Shipping fees are generally non-refundable unless the error was ours.